FAQ
How many times can I wear each pair of lashes?
With proper care, these lashes can be worn up to 25 times!
How do I care for the lashes to make them last?
Always store them in their beautiful home (their box!) near the middle of the case so they maintain their curl. This will keep the shape and ensure they are dust free. Don't ever sleep with them on and avoid getting them wet. When there is a lot of visible glue build up on the band GENTLY pull away the glue. This does not need to be done after each use, it will weaken the band. I only do this about every 5 uses. Doing this step too often or too harshly may result in tearing the band. Do not apply mascara to the lashes. (do it before you apply them so they blend better with your natural lashes.
They are way too long, what do I do?
As soon as you get the lashes- without glue do a "dry run." lay them across your eye as you would apply them, to gauge where they need to be cut. Always cut from the OUTSIDE end of the lash (the one toward the outer corner of your eye), one "cluster" at a time. Most lashes have tiny clusters- cut from the outside and gradually try them on without glue until they are sized right. I like to have mine start at the outer edge of my eye and come in slightly past my inner eye lashes. Check out the video in the "How-To" section of the website. Link above!
How do I apply them?
Once your makeup is complete- add them as a final step. Apply a thin layer of glue across the band, careful to keep the glue off of the actual lash. Once the glue is on the lash, gently roll the lash back and forth to get it ready to conform to your eye shape. This step will preLet the glue set and get tacky for about 30 seconds and then starting at the outer edge of your eye, line up the outer edge of the lash and press towards the middle. You can also use tweezers by lightly pinching them mid lash. Using a hand held mirror hold it below your face and out a few inches, then line the middle of the lash where you want it to lay and gently press. Once it is where you want it, either use the end of a makeup brush or your fingers to press and lower them to sit just above your natural lash. If they are peeling in any area, simply use tweezers to move it where you want it. Check out the video in the "How-To" section of the website. Link above!
How do I remove them?
Do not use eye makeup remover on them. Gently peel the edge of the band starting from the outer corner of your eye and peel off!
Were animals harmed in the making of these lashes?
No! Our lashes are 100% cruelty free. Our mink is obtained by gently brushing live animals, and is sterilized before being hand-assembled into a durable, high-quality finished product.
LOYALTY PROGRAM FAQ'S
HOW OFTEN WILL MY ORDERS BE SHIPPED?
Your Virago Babe monthly subscription will be sent out every 30 days. Your first refill shipment will ship 30 days from your original ship date.
WHAT SAVINGS DO I GET FOR SIGNING UP FOR A SUBSCRIPTION?
You will receive 31% off of your initial order and 15% off every additional shipment.
HOW DO I CANCEL MY MONTHLY SUBSCRIPTION?
At Virago Babe we want you to be able to get the lashes you want when you want them, and if you change your mind, we’re here to help. Subscriptions can be managed online in your account.
To modify your subscription:
- Log into your Virago Babe account and click "Manage Your Subscription"
- Under the "Your Subscriptions" tab click on "Manage" and scroll down to "Cancel Subscription".
Please note: Orders are processed immediately. You are eligible to cancel your subscription after your second charge/delivery, however, if a subscription order has already been processed that shipment will be shipped and billed to you accordingly and your subscription will be cancelled for all future shipments.
HOW DO I SKIP MY MONTHLY SUBSCRIPTION?
Going out of town, haven't had a chance to enjoy your lashes yet, we get it. Don't worry, you can easily skip a shipment in your account online, or contact us and we'll help you skip a future subscription shipment.
To skip your subscription:
- Log into your Virago Babe account and click "Manage Your Subscription"
- Under the "Manage" tab click on "Upcoming Subscriptions" and you can simply select the shipment that you would like to skip.
Please note: Orders are processed immediately. You may cancel your subscription at any time, however if an subscription order has already been processed that shipment will be shipped and billed to you accordingly and your subscription will be cancelled for all future shipments.
WHEN WILL I BE BILLED?
You’ll be billed when your Virago Babe subscription shipment ships monthly.
CAN I RETURN OR EXCHANGE MY LASH SUBSCRIPTION ONCE RECEIVED?
Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged to viragobabes@gmail.com and we will be happy to assist you with a replacement or refund.
HOW DO I UPDATE MY PAYMENT INFORMATION FOR MY SUBSCRIPTION?
If you need to update your payment information for your subscription you can easily manage this in your account online.
To modify your subscription payment information:
- Log into your Virago Babe account and click "Manage Your Subscription"
- Under the "Manage" tab you can select "View/Update Card" and update your card there. Please note this will update your payment information for future and pending shipments.
